Warranty Policy: 24-Month Repair and Maintenance
At BirdSnap, we stand behind our products. Every purchase made through our official website is protected by a 24-month warranty, starting from the date of purchase, for added peace of mind.
· What‘s Covered:
This warranty includes defects in materials or workmanship and performance issues resulting from normal use, such as hardware failures or connectivity problems.
It does not cover damage caused by misuse, accidents, unauthorized modifications, or other user-inflicted issues.
· How to Get Repairs:
a. Email support@birdsnap.com with your order details and a clear description of the issue. Including photos or videos can help us diagnose the problem more quickly.
b. Our technical team will respond within 1-2 business days with troubleshooting advice or instructions for sending the item in for repair.
c. For eligible repairs, we’ll cover all shipping costs and ensure the device is returned to you promptly after completion.
We don’t just sell birdwatching devices—we’re here to support your birdwatching journey for life. Whether you have questions about setting up your BirdSnap product, using it in the field, or learning more about birdwatching, you’ll always have access to our expert support team.
For customers who purchased through the BirdSnap official website, we offer prioritized assistance and an even more comprehensive level of service.
If you have any questions or need further support, we’re here to help:
· Email: support@birdsnap.com
· Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
