BirdSnap Warranty & Return Policy

At BirdSnap, we are committed to providing you with a seamless and worry-free shopping experience. If you're not completely satisfied with your BirdSnap smart feeder, we've put in place a straightforward return policy and long-term service guarantees to make it right for you. Please read through the details below so you know exactly what to expect. Feel free to reach out to our support team at any time if you have questions.

1. Eligible Products and Purchase Channels

This policy applies to genuine BirdSnap products — including the channel you purchased from — purchased through our authorized sales channels, including BirdSnap's official website (BirdSnap.com) and BirdSnap's official Amazon store. To ensure a smooth process, please have your purchase details on hand when contacting us.

Products obtained through unauthorized sellers, third-party resellers, or secondary marketplaces may not be eligible for return or warranty service under this policy. BirdSnap reserves the right to verify purchase eligibility using proof of purchase or a device serial number.

2. 30-Day Return Policy

Eligibility

We want you to love your BirdSnap feeder. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund — no questions asked. To qualify, the item must be returned in its original condition, along with all original packaging, accessories, and documentation.

Return Shipping Costs

We cover all return shipping fees. We will provide you with a prepaid return label, so no additional costs will be incurred by you.

How to Return a Product

• Contact Us: Reach out to our customer support team at support@birdsnap.com. Please include your order number, purchase channel, and a brief explanation of your return request.
• Confirmation: Our support team will verify your order information and respond within 1–2 business days with your return authorisation number, a prepaid shipping label, and the return address.
• Ship the Item: Package the product carefully and send it using the provided label. Once it has been shipped, please email us the tracking number so we can monitor the return and expedite processing.
• Refund Processing: After the returned item has been received and inspected to confirm it meets the return criteria, we will process your full refund within 3–5 business days.

Important Notes

Only approved return requests will be accepted. BirdSnap reserves the right to decline returns that do not meet the eligibility requirements outlined above. All returns must be shipped by mail — in-person drop-offs are not accepted. Please note that BirdSnap does not take ownership of returned items until they arrive at our fulfillment center.

3. Warranty Coverage

At BirdSnap, we stand behind every product we make. All BirdSnap smart feeders are covered by a limited warranty, with the warranty period determined by the original purchase channel:

The warranty period begins on the date of purchase. The difference in duration reflects the different product models, features, and pricing available across each platform, designed to meet the needs of different customer groups. No matter which channel you purchased through, we truly appreciate your support for BirdSnap, and our team is here to help you whenever you need us.

4. What's Covered

BirdSnap provides free repair or replacement for any issue resulting from a product quality defect. This warranty covers defects in materials and workmanship under normal use, including:

• Device or component malfunction under normal operating conditions
• Camera, charging port, or hardware defects
• Functional issues not caused by physical damage or misuse
• Missing or defective parts upon arrival

5. What's Not Covered

While we do everything we can to support our customers, there are certain situations that fall outside the scope of our warranty coverage.

Damage caused by the following is not covered:

• Misuse, abuse, or improper installation
• Accidental damage, such as drops or water damage beyond the product's rated weather resistance (please refer to your product's spec sheet for the applicable IP rating)
• Use of non-recommended chargers or accessories
• Operating the device outside its specified temperature or humidity range
• Unauthorized modifications or repairs carried out by third parties
• Normal wear and tear over time

6. Accessories

Accessories are covered under the same warranty terms as the main device, based on the original purchase channel.

7. Gifts and Warranty Transfers

BirdSnap warranties are fully transferable. We know that many of our customers give BirdSnap feeders as gifts, and we want to make sure the recipient is just as well taken care of as if they had purchased it themselves.

If you received a BirdSnap feeder as a gift and do not have the original proof of purchase, your warranty coverage is not affected. Simply contact our support team with the device's serial number and we will look up your warranty status on our end. BirdSnap is able to trace both the original sales channel and the manufacture date from the serial number. In cases where the exact purchase date cannot be confirmed, the warranty period will be calculated from three months after the manufacture date, which accounts for typical fulfillment and delivery time.

8. Warranty Service

If your product is found to be defective within the warranty period, BirdSnap will, at its discretion, repair the product, replace it, or issue a partial or full refund — whichever is most appropriate given the circumstances.

For all verified warranty claims, BirdSnap covers all shipping costs, including return shipping and the delivery of any repaired or replacement unit.

9. How to Submit a Warranty Claim

To request warranty service, please contact our customer support team. You may be asked to provide the following information:

• Order number or proof of purchase (or device serial number if the product was received as a gift)
• Purchase channel (Amazon or BirdSnap.com), if known
• Device model and serial number (printed on the side of the camera unit)
• A clear description of the issue
• Photos or videos showing the problem — visual evidence helps our team diagnose the fault much more quickly
• App screenshots, if applicable
• Your current shipping address

Our technical team will respond within 1–2 business days with troubleshooting advice or instructions for sending the item in for repair or replacement. For eligible cases, we will cover all shipping costs and ensure the matter is resolved as promptly as possible.

A couple of tips that can help: keep your original packaging if possible, as it may be needed for a return; and if you notice a defect, it's best to contact us sooner rather than later to ensure the smoothest resolution.

10. Out-of-Warranty Service

If your product is outside the warranty period, we may still be able to help. Repair and replacement options are assessed on a case-by-case basis — contact our support team to describe the issue and we will discuss what is possible and any associated costs. In some cases, depending on the nature of the problem, upgrading to a new unit may be more practical than a repair. Our team will help you weigh the options honestly and find the best path forward.

11. Lost or Misdelivered Orders

Shipped to the wrong address: If your order was delivered to an incorrect address, please contact our support team with your order number and tracking number. We will investigate and arrange a replacement shipment to the correct address once the situation has been confirmed.

Lost in transit: If your tracking status shows "delivered" but the parcel has not arrived, please get in touch with us right away. BirdSnap will file a claim with the logistics partner and arrange a replacement once the investigation is complete.

12. Lifetime Technical Support

We don't just make birdwatching devices — we're here to support your birdwatching journey for life. Whether you have questions about setting up your BirdSnap feeder, troubleshooting an issue, or simply want advice on attracting more birds to your yard, you'll always have access to our expert support team, free of charge.

This lifetime support is available to all BirdSnap customers, regardless of warranty status or purchase channel. For customers who purchased directly through BirdSnap.com, we offer prioritized assistance and an even more comprehensive level of service.

13. Contact Us

Our support team is available Monday through Friday, 9:00 AM – 5:00 PM U.S. Central Time. We're always happy to help.

At BirdSnap, we deeply value your trust and support. Our mission is to deliver premium products and exceptional service so that you can connect with nature and fully immerse yourself in the joy of birdwatching. If there is ever anything we can do better, we want to hear from you.