Refund Policy
At BirdSnap, we are committed to providing you with a seamless and worry-free shopping experience. If you’re not completely satisfied with your BirdSnap Smart Birdwatcher, we’ve designed a straightforward return policy and long-term service guarantees to make it right for you.
Please note that our policies, including the 60-day no-questions-asked return, 24-month warranty, and lifetime consultation service, apply exclusively to purchases made directly through the BirdSnap official website. To ensure a smooth process, kindly provide your purchase details, including the purchase channel, when contacting us.
Return Policy: 60-Day No-Questions-Asked Returns
· Eligibility:
For products purchased through the BirdSnap official website, we offer a full refund within 60 days of delivery, no questions asked. To qualify, the item must be returned in its original condition, along with all packaging, accessories, and instructions.
· Return Shipping Costs:
We cover all return shipping fees—no additional costs will be incurred by you.
1. Contact Us
Reach out to our customer support team via email at support@birdsnap.com. Be sure to include your order number, purchase channel, and a brief explanation of your return request.
2. Confirmation
Our support team will verify your order information and respond within 1-2 business days with the return details, including the prepaid return label and shipping address.
3. Submit Tracking Information
Once the item has been shipped, email us the tracking number so we can monitor the return package and expedite processing.
4. Refund Processing
After the returned item is received and inspected to ensure it meets return criteria, we will process your full refund within 3-5 business days.
Warranty Policy: 24-Month Repair and Maintenance
At BirdSnap, we stand behind our products. Every purchase made through our official website is protected by a 24-month warranty, starting from the date of purchase, for added peace of mind.
· What‘s Covered:
This warranty includes defects in materials or workmanship and performance issues resulting from normal use, such as hardware failures or connectivity problems.
It does not cover damage caused by misuse, accidents, unauthorized modifications, or other user-inflicted issues.
· How to Get Repairs:
a. Email support@birdsnap.com with your order details and a clear description of the issue. Including photos or videos can help us diagnose the problem more quickly.
b. Our technical team will respond within 1-2 business days with troubleshooting advice or instructions for sending the item in for repair.
c. For eligible repairs, we’ll cover all shipping costs and ensure the device is returned to you promptly after completion.
We don’t just sell birdwatching devices—we’re here to support your birdwatching journey for life. Whether you have questions about setting up your BirdSnap product, using it in the field, or learning more about birdwatching, you’ll always have access to our expert support team.
For customers who purchased through the BirdSnap official website, we offer prioritized assistance and an even more comprehensive level of service.
If you have any questions or need further support, we’re here to help:
· Email: support@birdsnap.com
· Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
· Only approved return requests will be accepted.
· BirdSnap reserves the right to deny returns of any merchandise that does not meet the return requirements outlined in our refund and return policy, at its sole discretion.
· BirdSnap does not take ownership of returned items until they arrive at our fulfillment center.
· All returns must be shipped by mail. In-person drop-offs are not accepted.
At BirdSnap, we deeply value your trust and support. Our mission is to deliver premium products and exceptional service, so you can connect with nature and fully immerse yourself in the joy of birdwatching.
