What Is BirdSnap's Warranty?

Quick Answer

BirdSnap offers warranty coverage for manufacturing defects and quality issues on its smart feeders. If your device has a confirmed quality defect, BirdSnap will provide a free replacement after verification through the support team. Contact support@birdsnap.com with your order number and evidence of the fault to initiate a warranty claim.

For detailed warranty information, please visit https://birdsnap.com/pages/warranty-policy.

What the Warranty Covers

BirdSnap's warranty covers manufacturing defects and product quality issues — faults that exist in the device as shipped, or that develop under normal use conditions. This includes:

• Electronic components that fail under normal operating conditions
• Physical defects in the feeder body, camera housing, or accessories as received
• Charging port or battery faults not caused by user damage
• Missing parts in the shipped package

What the Warranty Does Not Cover

• Physical damage caused by mishandling, drops, or accidents
• Damage caused by using non-recommended chargers or accessories
• Normal wear and tear over time
• Damage caused by operating outside the stated temperature or humidity range
• Products modified or repaired by third parties

How to Make a Warranty Claim

Step 1 — Contact BirdSnap customer support by email at support@birdsnap.com or through the in-app live chat.

Step 2 — Provide the following information:

• Your order number
• The serial number of your camera (printed on the side of the camera unit)
• A clear description of the defect or fault
• Photos or a video of the issue — visual evidence significantly speeds up the verification process

Step 3 — The support team will review your case and confirm whether the issue qualifies as a quality defect.

Step 4 — If approved, BirdSnap will arrange for a return authorization. Once the defective item is received, a replacement will be shipped promptly.

Warranty Claim Tips

• Act promptly. If you notice a defect, contact support as soon as possible rather than waiting.
• Keep your original packaging if possible — it may be needed for a return.
• Include photos or video. A short video demonstrating the problem (such as a camera that won't power on, or a charging port that shows damage) is the most effective way to communicate the issue.
• Note your order details. The order number is typically in your purchase confirmation email.

When to Contact Support

For any warranty inquiry, reach out directly:

• Email: support@birdsnap.com
• Phone: +1 573-514-4826
• Live chat: Available at BirdSnap.com
• In-app chat: Tap the chat icon in the BirdSnap app
• Facebook Messenger: Message us via our official Facebook page

Our support team is available Monday through Friday, 9:00 AM – 5:00 PM U.S. Central Time.

Include your order number, camera serial number, and a description or photo of the fault for the fastest resolution.