What Is BirdSnap's Return Policy?
Quick Answer
Returns require prior authorization from BirdSnap's support team — you cannot return a product without first contacting support and receiving a return authorization. For defective products, BirdSnap arranges a free replacement once the fault is verified. Contact support@birdsnap.com or use in-app live chat with your order number to start the process.
How the Return Process Works
BirdSnap's return process is managed directly through customer support rather than a self-service portal. This allows the team to verify the issue, offer troubleshooting where appropriate, and determine the right resolution, whether that is a replacement, a repair, or a return.
Step 1 — Contact support. Reach out via email at support@birdsnap.com or through the in-app chat. Describe the issue clearly and include your order number and a photo or video of the fault if applicable.
Step 2 — Receive authorization. The support team will review your case and, if the return is approved, issue a return authorization number along with instructions on how and where to send the product.
Step 3 — Return the item. Package the product carefully and ship it using the method specified by support.
Step 4 — Resolution. Once the returned item is received and inspected, BirdSnap will process your replacement or refund as agreed.
Returns for Defective Products
If your BirdSnap feeder arrived with a quality defect or developed a fault under normal use, you may be eligible for a free replacement rather than a refund. BirdSnap prioritizes replacing defective units with a working product to ensure you can continue enjoying the feeder without disruption.
Wrong Address or Lost Shipment
Wrong delivery address: If your order was shipped to an incorrect address, contact support with your order number and tracking number. BirdSnap will investigate and arrange a replacement shipment to the correct address once the situation is confirmed.
Lost in transit: If your tracking shows "delivered" but you have not received the parcel, contact support immediately. BirdSnap will file a claim with the logistics partner and arrange a replacement once the investigation is complete.
Purchases via Amazon
If you purchased your BirdSnap feeder through Amazon, return and replacement processes may differ. Amazon purchases follow Amazon's standard return policy for the first 30 days. After that period, or for warranty-related issues, contact BirdSnap support directly.
When to Contact Support
For all return and replacement inquiries:
- Email: support@birdsnap.com
- Phone: +1 573-514-4826
- Live chat: Available at BirdSnap.com
- In-app chat: Tap the chat icon in the BirdSnap app
- Facebook Messenger: Message us via our official Facebook page
Our support team is available Monday through Friday, 9:00 AM – 5:00 PM U.S. Central Time.
Always include your order number and, for quality issues, a photo or video of the defect. This significantly speeds up the process.
