How Do I Request Replacement Parts?
Quick Answer
Contact BirdSnap support at support@birdsnap.com or via in-app live chat with your order number, the serial number of your camera, and a photo of the damaged or missing part. The support team will confirm availability and arrange the replacement. For parts damaged due to a manufacturing defect, replacements are provided free of charge.
What's Happening
BirdSnap feeders occasionally need replacement components — a cracked feeder body, a damaged roof, a missing perch, or a worn charging cable. BirdSnap's support team handles all replacement part requests directly and will work with you to source the correct component for your model.
How to Request a Replacement Part
Step 1 — Identify the part you need.
Refer to the parts diagram in your BirdSnap user manual (or the digital copy available by scanning the QR code in the manual). Common replacement parts include:
- Feeder body (body + camera unit)
- Roof
- Perch
- Mounting bracket
- Hose clip (for pole mounting)
- Strap (for strap mounting)
- Type-C charging cable
- Solar panel
- Memory card (note: not included with the original feeder; must be purchased separately)
Step 2 — Contact BirdSnap support.
Email support@birdsnap.com or open the in-app live chat. Include:
- Your order number
- Your camera's serial number (printed on the side of the camera unit)
- The name or description of the part you need
- A photo of the damaged part or the area where the part is missing
Step 3 — Confirm availability and arrangement.
The support team will confirm whether the part is available and how it will be supplied — either directly from BirdSnap or via a replacement unit if the individual part is not available separately.
Parts Damaged During Normal Use vs. Accidental Damage
- Manufacturing defects or premature failure: Replacement parts are typically provided free of charge as part of the warranty.
- Accidental damage (drops, improper installation, animal damage): The support team will advise on options, which may include purchasing a replacement part.
User Manual and Parts Diagram
If you no longer have the original user manual, a digital version including the parts diagram and assembly guide is available. Contact support or scan the QR code in the BirdSnap app's Help Center to download the latest version for your model.
When to Contact Support
All replacement part requests are handled by the support team:
- Email: support@birdsnap.com
- Phone: +1 573-514-4826
- Live chat: Available at BirdSnap.com
- In-app chat: Tap the chat icon in the BirdSnap app
- Facebook Messenger: Message us via our official Facebook page
Our support team is available Monday through Friday, 9:00 AM – 5:00 PM U.S. Central Time.
