How Long Does Shipping Take?
Quick Answer
Orders for complete devices placed through the BirdSnap official web store are shipped within 5 business days of purchase. Once your order has shipped, you will receive an email notification with tracking information. Please note that some accessory parts are shipped directly from our factory and usually require 2–3 weeks for delivery. Amazon orders follow Amazon's logistics timeline, which may be faster depending on your location and selected delivery option.
Shipping Timelines by Channel
| Purchase channel | Processing time | Delivery estimate |
|---|---|---|
| BirdSnap official website (birdsnap.com) | Ships within 5 business days | Varies by destination and carrier |
| Amazon | Typically 1–3 business days | Based on Amazon's logistics at checkout |
What Happens After You Order
From the BirdSnap official website:
Step 1 — Your order is processed and prepared for shipment. In-stock items are typically dispatched within 5 business days.
Step 2 — Once your order ships, BirdSnap sends a tracking notification by email. Use the tracking number to follow your package through the carrier's tracking system.
Step 3 — Delivery times vary depending on your location and the shipping carrier used.
From Amazon:
Delivery dates are shown at the time of purchase in the Amazon checkout. Amazon's logistics network typically delivers faster than direct shipping, and Prime members may have access to expedited delivery options.
Updating Your Shipping Address
If you need to change your delivery address after placing an order, contact BirdSnap support as soon as possible at support@birdsnap.com. Include your new address and your order number. Address changes can only be made before the order has been dispatched by the warehouse — once shipped, the address cannot be modified.
If Your Order Has Not Arrived
Tracking shows "in transit" but seems delayed: Allow a few additional business days — delays can occur during peak periods, customs clearance, or due to carrier issues. If the tracking has not updated for more than 5 business days, contact support.
Tracking shows "delivered" but you have not received it: Contact support at support@birdsnap.com with your order number and tracking number. BirdSnap will file a claim with the carrier and arrange a resolution — typically a replacement shipment.
No tracking information received: Check your spam or junk folder for the shipping notification email. If it is not there, contact support with your order number and the email address used at checkout.
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International Shipping
BirdSnap ships to multiple countries. International orders may be subject to local customs duties, import taxes, or handling fees, which are the responsibility of the recipient. Customs processing can add to delivery times, particularly during high-volume periods.
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When to Contact Support
For shipping inquiries, order status, or delivery issues:
- Email: support@birdsnap.com
- Phone: +1 573-514-4826
- Live chat: Available at BirdSnap.com
- In-app chat: Tap the chat icon in the BirdSnap app
- Facebook Messenger: Message us via our official Facebook page
Our support team is available Monday through Friday, 9:00 AM – 5:00 PM U.S. Central Time.
