After subscribing, make sure you are logged in to the same BirdSnap account that is linked to your camera, that the subscription shows as active in the app, and that you are using the latest version of the BirdSnap app. In most cases, logging out and back in refreshes the subscription status and resolves the issue.

Bird identification requires the app to verify an active subscription against your account before processing clips. If the subscription was purchased on a different account, through a different platform, or if the app has cached outdated account data, it may not unlock identification even though payment went through.

Step-by-Step: Troubleshooting AI Identification After Subscribing

Step 1 — Confirm the subscription is active on the correct account. Open the BirdSnap app and tap the profile icon → BirdSnap AI Plan. Check that the subscription shows an active status and an expiry date. If the subscription is shown as active, the account is correct. If the subscription shows as inactive or expired, check whether the purchase was made on a different email address or device. Subscriptions purchased through the App Store or Google Play are tied to the Apple ID or Google account used at checkout — make sure you are logged in with the same one. Step 2 — Log out and log back in. Tap the profile icon → Personal Information → Log out. Then log back in with your BirdSnap credentials. This forces the app to re-check your subscription status from the server. Step 3 — Update the app. Visit the App Store or Google Play and check whether a newer version of BirdSnap is available. Outdated app versions can sometimes fail to activate subscription features correctly. Install any available update and re-open the app. Step 4 — Test with a new clip. Trigger a new motion event (wave your hand in front of the camera) and wait for the clip to appear in the Library. Tap the clip and look for the bird identification result. Existing clips recorded before the subscription was active may not be retroactively identified — the feature activates for new clips. Step 5 — Check camera angle and lighting. Even with a valid subscription, AI identification will not return a result if the confidence is below 40%. A bird photographed from directly behind, in poor lighting, or at the edge of the frame may still show "No bird found." This is not a subscription issue — see the related article on AI returning no results for guidance on positioning.

If You Purchased a Gift Code

Gift codes and promo codes must be redeemed inside the app before they activate the subscription. Purchasing or receiving a code alone does not activate the plan. Go to the profile section and look for a Redeem Code option to enter it manually.

When to Contact Support

If the subscription shows as active, the app is up to date, you have logged out and back in, and identification is still not appearing on new clips — contact support. Include your account email address, the date of purchase, and a screenshot of the subscription status screen. Email: support@birdsnap.com Phone: +1 573-514-4826 Live chat: Available at BirdSnap.com In-app chat: Tap the chat icon in the BirdSnap app Facebook Messenger: Message us via our official Facebook page Our support team is available Monday through Friday, 9:00 AM – 5:00 PM U.S. Central Time.

I Subscribed to the AI Plan but Bird Identification Is Still Not Working

Quick Answer

In-app bird identification is free and unlimited. A paid subscription is not required, so buying or renewing a membership is not a troubleshooting step for this feature.

Check the App and Your Image

Update BirdSnap through the App Store or Google Play and reopen the app.
Check your internet connection and try the identification feature again.
Use a clear view of the bird. Poor lighting, an obscured bird, or a bird that is too small in the image can make identification difficult.
If the issue continues, note the error message and take a screenshot for support.

If a Paid Membership Benefit Is Missing

Membership activation is separate from free bird identification. For a missing paid benefit, check that the purchase is linked to the correct BirdSnap account and contact support with your purchase confirmation.

Need Help?

If you need help with bird identification, contact support@birdsnap.com or use in-app support. Include your app version, a screenshot, and the steps you followed.

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I Subscribed to the AI Plan but Bird Identification Is Still Not Working

Quick Answer

Check the App and Your Image

If a Paid Membership Benefit Is Missing

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