How Do I Cancel My Subscription on My BirdSnap Smart Bird Feeder?

Quick Answer

BirdSnap subscriptions are managed through the Apple App Store or Google Play, depending on where you originally purchased. To cancel, open your phone's subscription settings (not the BirdSnap app itself) and cancel from there. Your subscription benefits remain active until the end of the current paid period — you will not lose access immediately.

What's Happening

Because BirdSnap subscription payments are processed by Apple or Google, cancellations must be made through those platforms rather than inside the BirdSnap app directly. This is standard practice for all in-app subscriptions on iOS and Android.

How to Cancel on iPhone / iPad (iOS)

Step 1 — Open the Settings app on your iPhone or iPad.

Step 2 — Tap your Apple ID name at the top.

Step 3 — Tap Subscriptions.

Step 4 — Find and tap BirdSnap in the list of active subscriptions.

Step 5 — Tap Cancel Subscription and confirm.

Your BirdSnap AI Plan will remain active until the end of the current billing period. You will not be charged again after that date.

How to Cancel on Android (Google Play)

Step 1 — Open the Google Play Store app.

Step 2 — Tap your profile icon in the top-right corner.

Step 3 — Tap Payments & subscriptions → Subscriptions.

Step 4 — Find and tap BirdSnap in the list.

Step 5 — Tap Cancel subscription and follow the on-screen prompts.

As with iOS, your subscription perks remain active through the end of the current billing period.

What Happens After You Cancel

• You will retain full AI Plan features (bird identification, extended cloud storage, Auto recording) until your subscription expiry date.
• After that date, the account reverts to the free tier: 3-day cloud storage, no AI identification, recording limited to 120 seconds.
• Your camera continues to record, stream, and send notifications — cancelling the subscription does not affect core camera functionality.
• Cloud videos from the subscription period that fall outside the 3-day free window will no longer be accessible, but they are not deleted immediately.

Cancelling a Free Trial

If you are within a free trial period and cancel before it ends, you will not be charged at all. Your trial perks will remain active until the trial period expires.

When to Contact Support

If you cancelled but were still charged, or if you cannot find BirdSnap in your App Store or Google Play subscription list, contact BirdSnap support with your account email, approximate purchase date, and a screenshot of the charge.

• Email: support@birdsnap.com
• Phone: +1 573-514-4826
• Live chat: Available at BirdSnap.com
• In-app chat: Tap the chat icon in the BirdSnap app
• Facebook Messenger: Message us via our official Facebook page

Our support team is available Monday through Friday, 9:00 AM – 5:00 PM U.S. Central Time.