How Do I Redeem a Gift Code or Promo Code for BirdSnap Membership?

Quick Answer

Open the BirdSnap app, go to the profile page page and select "BirdSnap AI Plan." Swipe over to the fourth page and you can see the "Gift Code". Enter your gift code exactly as provided — including any hyphens or capitals — and tap confirm. The subscription will activate on your account immediately.

What's Happening

Gift codes and promotional codes are a way to activate a BirdSnap AI Plan subscription without going through the App Store or Google Play payment system. They must be redeemed manually inside the app to be applied to your account.

Step-by-Step: Redeeming a Gift or Promo Code

Step 1 — Open the BirdSnap app and make sure you are logged in to the account you want the subscription applied to.

Step 2 — Tap the profile icon in the bottom-right corner of the screen.

Step 3 — Look for BirdSnap Store or a Redeem Code / Enter Promo Code option on the profile page.

Step 4 — Tap the redeem option, enter your code exactly as it appears on your gift card or promotional message, and tap Confirm or Redeem.

Step 5 — The subscription should activate immediately. You will see your account updated to show the AI Plan as active, along with the expiry date.

Tips for a Successful Redemption

• Check for typos. Codes are case-sensitive and must be entered exactly as provided. If the code uses hyphens, include them.
• Make sure you are on the latest version of the app. Older app versions may not display the redeem code field correctly. Update via the App Store or Google Play before trying.
• One code per account. Each code can only be redeemed once and is tied to a single BirdSnap account after use.
• Check the expiry date. Some promotional codes have expiry dates after which they can no longer be used.

When to Contact Support

If your code returns an error message, has already been marked as used (and you haven't redeemed it yourself), or the subscription does not activate after a successful redemption, contact support with the code itself and your account email address.

• Email: support@birdsnap.com
• Phone: +1 573-514-4826
• Live chat: Available at BirdSnap.com
• In-app chat: Tap the chat icon in the BirdSnap app
• Facebook Messenger: Message us via our official Facebook page

Our support team is available Monday through Friday, 9:00 AM – 5:00 PM U.S. Central Time.