How Do I Redeem My BirdSnap Points for Rewards?
Quick Answer
Open the BirdSnap app, tap the profile icon, then go to Points Reward Center. Browse the available rewards, select the one you want, and follow the redemption steps. Points are deducted from your balance immediately upon redemption.
Step-by-Step: Redeeming Points
Step 1 — Open the BirdSnap app and tap the profile icon in the bottom-right corner.
Step 2 — Tap Points Reward Center. Your current points balance is displayed at the top.
Step 3 — Browse the available rewards. Each reward shows its points cost and any applicable conditions (such as minimum account age or subscription requirements).
Step 4 — Tap the reward you want to redeem and confirm the redemption when prompted.
Step 5 — The points are deducted from your balance and the reward is applied to your account or delivered as described (for example, a subscription extension may apply immediately, while physical merchandise may require shipping information).
Tips for Redeeming Points
- Check expiry. Some rewards have limited availability or expiry dates. Redeem before the offer period ends.
- Make sure you have enough points. The reward catalog shows the point cost for each item. If you are short, check the Activity Center for ways to earn more.
- Stay logged in. Points and redemptions are tied to your account — make sure you are logged in to the account that has accumulated the points before redeeming.
When to Contact Support
If a redemption appears to have been processed (points deducted) but the reward has not been applied or received, contact support with your account email and the date and time of the redemption.
- Email: support@birdsnap.com
- Phone: +1 573-514-4826
- Live chat: Available at BirdSnap.com
- In-app chat: Tap the chat icon in the BirdSnap app
- Facebook Messenger: Message us via our official Facebook page
Our support team is available Monday through Friday, 9:00 AM – 5:00 PM U.S. Central Time.
