Where Is the Memory Card Slot on My BirdSnap Camera?
Quick Answer
The memory card slot is located on the top of the camera, behind the white silicone cover that also protects the power button and reset hole. Open the silicone cover to access the card slot. Insert the card in the correct orientation — you will hear a voice prompt "SD card detected" to confirm it has been recognized.
What's Happening
The silicone cover on top of the camera serves as a waterproof seal for all the top-access ports and slots: the power button, the reset hole (P-hole), and the memory card slot. Keeping this cover firmly closed when the memory card is inserted protects the card and the camera's internals from moisture.
How to Insert a Memory Card
Step 1 — Locate the white silicone cover on the top of the camera unit. Gently peel it back to expose the controls underneath.
Step 2 — Insert the memory card into the card slot in the correct orientation. The card should slide in smoothly — do not force it. If it does not go in easily, flip it over and try again.
Step 3 — Push the card in until it clicks into place. The camera will play the voice prompt "SD card detected" to confirm successful insertion.
Step 4 — Close the silicone cover firmly to maintain waterproofing before returning the camera outdoors.
How to Remove a Memory Card
Step 1 — Power the camera off first by long-pressing the power button. Removing a memory card while the camera is running risks data corruption.
Step 2 — Open the silicone cover and press the top of the memory card gently. It will spring out automatically.
Step 3 — The camera will play the voice prompt "SD card removed" when the card is ejected.
Step 4 — Gently pull the card out and close the silicone cover.
Supported Memory Card Specifications
| Specification | Requirement |
|---|---|
| Type | Micro SD (microSDHC / microSDXC) |
| Capacity | 8 GB minimum, 128 GB maximum |
| Speed class | Class 10 or higher (U1, U3, or V10) |
| Format | FAT32 (the app can format it for you if needed) |
When to Contact Support
If the camera does not say "SD card detected" after inserting a compatible card, try reformatting the card from within the app (Camera Settings → SD Card → Format). If it still is not recognized, the card may be incompatible or faulty.
- Email: support@birdsnap.com
- Phone: +1 573-514-4826
- Live chat: Available at BirdSnap.com
- In-app chat: Tap the chat icon in the BirdSnap app
- Facebook Messenger: Message us via our official Facebook page
Our support team is available Monday through Friday, 9:00 AM – 5:00 PM U.S. Central Time.
